Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future
| Author | : | |
| Rating | : | 4.99 (643 Votes) |
| Asin | : | 0814450733 |
| Format Type | : | paperback |
| Number of Pages | : | 256 Pages |
| Publish Date | : | 2017-12-06 |
| Language | : | English |
DESCRIPTION:
Example from Federal Express, Motorola, Milliken and others illuminate the author's points. "Vital Signs" reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies. This text looks at how to find the facts about a company's performance, and explains every step needed to set up and run highly effective measurement systems. "Vital Signs" demonstrates how to make powerful use of often-misused tools and techniques, such as benchmarking, competitor/market analysis, surveys and focus groups. With Action Steps at the end of each chapter, "Vital Signs" show readers how to install truly efficient performance measures that: focus on the customer; improve processes; understand and control costs; and encourage and facilitate change.
Adam Lefton said For corporate controllers on a mission. Just because this book was written to justify Arthur Anderson's best practices business doesn't mean it's not useful! Mike Hronec does a good job of making a case for developing appropriate performance measurements and sketches an outline for a robust process to get you there. Actually putting the plan into action is another story. Nonetheless, corporate controllers should read this book, i. Basic, but with sound approach This is a relatively basic book on using key performance metrics. The foundation of the approach is TQM, with a nice focus on how to use associated techniques to gather, analyze and manage the metrics. Some of the material is wrapped in "Quantum Performance" and its associated measurement matrix. The terminology and approach embodied in these are, at the basic level, a refactoring and tailo. A Customer said Quality gibberish, but very insightful despite itself.. I think this book has the potential to be a New York Times #1 Bestseller if it would only change the subject matter completely.